Professional Services
Our Customer Service and Support Team is committed to making it as easy as possible to install, upgrade, and manage AventX and DataVaya. Access to the latest versions and general upgrade guidance is free with an active support contract. In addition, premium upgrade services and training classes are available to help fit your organization’s needs.
Implementation Services
For new customers that purchase a support contract, your dedicated project manager offers planning and troubleshooting assistance during your implementation.
Premium Upgrade Services
For customers who desire more help with performing an upgrade, we offer the following services at an additional charge to your standard support agreement:
Walk-Through Upgrade Assistance (Remote)
We will assign a highly-trained support engineer to provide walk-through assistance for one AventX or DataVaya instance during normal business hours. Upon request, we will record any web meetings associated with the upgrade as guidance for your team to perform the upgrade work in additional environments. After-hours upgrade assistance or assistance in additional environments is available at an additional cost.
Hands-Off Upgrade Assistance (On-Site or Remote)
We will perform all the work associated with your upgrade during normal business hours. Customers may be asked to assist in any work deemed foundational to the upgrade project. This level of assistance requires customers to provide access to their network. After-hours upgrade assistance is available at an additional cost.
Have more questions?
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