End of Life Software and Hardware
The following is a summary of unsupported software and hardware products.
"End of Life" Software
"End of Life" Hardware
End of Life Policy
Products reach the end of their Product Life Cycle for a number of reasons. These reasons may be due to market demands, technology innovation and development driving changes in the product, or the products simply mature over time and are replaced by functionally richer technology. While this is an established part of the overall product life cycle, STR Software recognizes that end-of-life milestones often prompt companies to review the way in which such end-of-sale and end-of-life milestones impact the STR Software products companies use in production. With that in mind, we have set out below STR Software's end-of-life policy to help customers better manage their end-of-life transition and to understand the role STR Software can play in helping to migrate to alternative software and hardware products.
- As a general rule, STR Software will provide 6 months notice of the affected product's end-of-life date and/or the last day when the affected product can be ordered. This notice will be presented to STR Software's customers via the following methods.
- Letter
- Announcement in Service Contract Renewal Invoice
- Email notifications
- Phone calls from STR Software's sales consultants and other staff
- Information will be posted to STR Software's website
- Access to STR Software's Technical Services staff for problems associated with the applicable software and hardware may or may not be available after the end of life date.
- Spare or replacement parts for hardware may or may not be made available after the end of life date.
- Where available, STR Software may or may not provide bug fixes, maintenance releases, workaround, or patches for critical bugs reported to the Technical Services staff. Bear in mind a software upgrade may be required to correct a reported problem.
You will need to ensure that you have a current and fully paid support contract with STR Software. Please contact the Technical Services staff or your organization's sales consultant for questions associated with your service contract.
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