Integrated Document Solutions
for Business Applications
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Technical Support Hours

Monday through Friday, 8:00 AM to 8:00 PM ET
Excluding Major U.S. Holidays: President’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Friday after Thanksgiving, Christmas and New Year’s Day

Opening a Support Ticket during Normal Business Hours

Phone calls and web meetings are the fastest way to get your question answered or your issue resolved. We actually prefer when you call us! You can reach us at 804.897.1600 x3.

Are you having a critical issue? Service requests opened via telephone receive a higher priority than requests opened via email. If you are experiencing a critical issue, please call us to guarantee that we receive your request.

Opening a Support Ticket after Normal Business Hours

Phone calls to 804.897.1600 x3 and email sent to support staff’s personal or department email addresses are not monitored after normal business hours.

For those who have purchased a separate 24×7 Support Contract in addition to their standard software agreement. Not sure if you have one? We can help you find out.