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24X7 Support

As part of a premium support contract, STR Software provides access to excellent, human-based support during normal operating hours. We understand that the need for support doesn’t always fall during business hours which is why STR Software offers a subscription to 24×7 Support Services. Enrolling in STR Software’s 24×7 Support Services ensures peace of mind that you have access to our knowledgeable support personnel regardless of day or time.

24×7 service agreements are annual service contracts in addition to the standard annual service agreement. If your organization has not invested in a 24×7 annual support agreement and wish to consider investing in one, the engineer you speak to will provide information on how to invest in this agreement. 24×7 service agreements can be obtained immediately via one of the following payment options:

  1. Credit Card (Visa and MasterCard Only)
  2. Purchase Order

 

How do I know if I purchased a 24×7 Service Agreement?

24×7 service agreements are contracts an organization may purchase via STR Software’s sales department. The engineer you speak to can provide you feedback on whether your organization has purchased a 24×7 service contract.

What number do I call if my organization purchased a 24×7 Service Agreement?

If your organization purchased an annual 24×7 support contact agreement and you require assistance, please call the following number to speak to a support assistant:

Call Toll-Free: 1-800-881-2947

If you prefer to wait until normal business hours, please contact the technical services department from 8:00 AM – 8:00 PM EST, Monday through Friday. If you require support assistance during these hours, please contact the support team at 804.897.1600 x3.

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