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Support

STR Software prides itself on offering exceptional product support. In a recent customer survey, 97.7% of respondents rated our support as excellent or good. We achieve such outstanding results by offering prompt, human-based support from our headquarters where STR Software’s developers are available to back up our support team if necessary. We offer new releases of our products on a regular basis to all those maintaining a support contract.

Hours of Operation

Normal Hours of Operation

Monday through Friday, 8:00 am to 8:00 pm EST

Observed Holidays

President’s Day February 20
Memorial Day May 28
Independence Day July 4
Labor Day September3
Thanksgiving November 22 and 23
Christmas December 25
New Year’s Day January 1

 

Contact Us

Email Technical Support: support@strsoftware.com
Call Technical Support: (804) 897-1600 option 3
Standard Hours: 8:00 AM – 8 PM ET (Monday through Friday. Excluding major U.S. holidays)
After Hours: For those who have purchased a separate 24×7 support contract, which is a contract in addition to the standard software support agreement, click here.

 
 
 
 
 



Website copy and design copyright © 2011 STR Software Inc.

As the success of customers using our solutions drives our company growth, STR Software remains committed to ensuring that our AventX product suite will exceed your expectations and provide the reliability and support your organization needs. The name, AventX, is derived from the Spanish word “aventajar,” meaning to exceed or surpass. This is our company philosophy – to exceed your expectations in our products, support, and corporate integrity.