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About STR Software
New Resources
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February 10th 2013
Work Order Package Printing from JDE: Solution Suitability Checklist
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February 5th 2013
Major Mine Increases Maintenance Efficiency with Automated Work Order Package Printing in JDE
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July 25th 2012
AventX for the Enterprise White Paper — Intelligent Inbound Routing
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July 25th 2012
Moving to BI Publisher — Now What?
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Support
STR Software prides itself on offering exceptional product support. In a recent customer survey, 97.7% of respondents rated our support as excellent or good. We achieve such outstanding results by offering prompt, human-based support from our headquarters where STR Software’s developers are available to back up our support team if necessary. We offer new releases of our products on a regular basis to all those maintaining a support contract.
Hours of Operation
Normal Hours of Operation
Monday through Friday, 8:00 am to 8:00 pm EST
Holiday Hours of Operation
Observed Holidays
| President’s Day | |
| Memorial Day | |
| Independence Day | |
| Labor Day | |
| Thanksgiving | |
| Christmas | |
| New Year’s Day |
Contact Us
| Email Technical Support: | support@strsoftware.com |
| Call Technical Support: | (804) 897-1600 option 3 |
| Standard Hours: | 8:00 AM – 8 PM ET (Monday through Friday. Excluding major U.S. holidays) |
| After Hours: | For those who have purchased a separate 24×7 support contract, which is a contract in addition to the standard software support agreement, click here. |