R12 Myths Busted! Document Delivery from Oracle EBS

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Myth #1: Oracle EBS supports all of my email and fax formatting requirements.

Native delivery out of Oracle does not include formatting of email message bodies, dynamic subject lines or email attachments. Regarding fax, standards such as fax cover page formatting and the inclusion of attachments, such as terms and conditions or product diagrams, are not supported.

Ask yourself: What are the branding requirements for emails and faxes sent from Oracle EBS? Will users want to attach other documents to the primary report (diagrams, terms and conditions, etc.)? Do you want email signatures or confidentiality notices?

Myth #2: You can fax from Oracle EBS

There is no mechanism in EBS to send faxes out-of-the-box. You will need third-party software or custom code to hook the delivery manager into a hardware- or software-based fax server.

Ask yourself: Do we have processes that rely on fax? How will we integrate them into R12?

Myth #3: I can see the status of my emailed and faxed documents within Oracle EBS.

The status that you see in Oracle EBS is the status of the handoff between BIP and the delivery mechanism, not the status of the
document itself.

Ask yourself: How will users be notified if documents fail to reach the intended email or fax destination and who will manage them?

For More Information:

• Quick Reference Guide: Email and Fax Delivery Options for Oracle EBS R12
• 12 Questions To Ask When Building a Fax and Email Delivery Solution for Oracle EBS
• BIP in R12: Native Document Delivery vs. Advanced Options
• BI Publisher Glossary: 18 Key Terms & Concepts
• BI Publisher University – A Collection of BIP Resources for EBS Users

 

 

 

 

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