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Receipt Acknowledgements via Email, Print and Web from Unix

The Company

Norbord Industries is an international producer of wood-based panels and products including oriented-strand board, particleboard, medium density fiberboard, and hardwood plywood. Based in Toronto, Canada, Norbord possesses assets of US$1.5 billion and employs approximately 2,700 personnel among 15 operations spread across Canada, Europe and the United States.

The Problem

Norbord Industries manually distributed their mission-critical business documents via print, fax, and postal mail, wasting valuable time and resources. The company required a solution that would integrate with their internally developed applications on the HPe3000 and HP9000 environments to reliably automate the email and fax delivery of their business correspondence.

The Solution

Over the course of 18 years, Norbord Industries has relied on STR Software’s AventX product line for ensuring the successful delivery and receipt of their mission-critical documents. Almost two decades since their original investment, Norbord Industries continues to leverage AventX to automatically deliver purchase orders, invoices, bills of lading, A/P payment, and shipping notices.

Initially purchased to integrate with the MultiView application on the HPe3000, AventX automates the email and fax delivery of up to 1,200 documents per day. Established as a reliable solution critical to operational success, Norbord Industries again selected AventX to integrate with their new UNIX-based HP9000 migration environment to ensure smooth document delivery.

Designed to automate the email and fax delivery of any printable document, AventX is scalable to automate any volume and any format of document while providing acknowledgement of its receipt. “Our users enjoy confirmation of delivery from the acknowledgement file returned by AventX to our applications,” states John Pickering, independent consultant for Norbord Industries. AventX provides acknowledgements back to individual users via email, print and the web.

As sole developer, distributor, and support provider of the AventX solution for the past 24 years, STR Software places customer satisfaction as its highest priority. With nearly two decades of leveraging AventX for document delivery, Norbord Industries has firsthand experience with the quality of STR Software support. Pickering adds, “The few times that we have encountered problems or glitches, the support team at STR Software has answered them within hours.”

STR Software specializes in document delivery solutions for email, fax, and internet fax. The AventX Product Suite integrates with internally-developed and host ERP applications including Oracle EBS, SAP, PeopleSoft, JD Edwards, IFAS, EAS, and more in UNIX, Linux, MPE, and Windows environments.

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