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What To Look For In An Inbound Fax Routing Solution


This one pager details what to look for in an intelligent inbound fax routing solution.

  1. Route inbound faxes to any destination

Intelligent Inbound Routing provides a streamlined, centralized approach for your company’s receipt of faxes.  Look for the capability to automatically routing incoming faxes to your employees’ desktops eliminating the need for individual fax machines and costly telephone lines and saving your organization both time and money.

  1. Delivery Server Hardware

A centralized delivery server is a key element in intelligent inbound routing.  Look for delivery channels capable of sending and receiving from 10 to over 40,000 pages on a daily basis and support for Windows and Linux configurations in either digital (T1/PRI/FOIP) or analog-based delivery servers to provide a streamlined environment for managing all of your incoming and outgoing faxes.

  1. Route by Document Content (OCR)

Optical Character Recognition (OCR) support for delivering inbound documents based upon document content.   Look for the capability to use barcodes or any other key identifier, intelligently route your documents to specific email inboxes, network printers, or files based upon pre-set rules.

  1. Route by Dialed Number (DID/DNIS)

Look for digital and analog fax configurations for dynamic inbound routing based upon the digits dialed by the sending fax machine.   By associating the last four (4) digits of the recipient’s fax number with the recipient’s preferred method of receiving faxes, the delivery server will intelligently route the inbound fax to the respective destination(s).

  1. Route by Fax Line

If your dedicated fax line is connected to the centralized delivery server to handle high-volume inbound fax traffic look for the capability to direct this traffic to internal email inboxes, network printers and/or files.

  1. Route by Caller ID

Look for inbound routing based upon the caller ID associated with the incoming fax.  Using this method, fax traffic from specific vendors or customers can be configured for delivery to particular destinations (email inboxes, network printers, and/or files).

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