Philosophy

With over 25 years in business, STR Software is continually focused on the development, marketing, and support of superior document delivery solutions that offer our customers exceptional reliability and measurable economic value.

As the success of customers using our solutions drives our company growth, STR Software remains committed to ensuring that our AventX product suite will exceed your expectations and provide the reliability and support your organization needs. The name, AventX, is derived from the Spanish word aventajar, meaning to exceed or surpass. This is our company philosophy – to exceed your expectations in our products, support, and corporate integrity.

Customer Satisfaction
As the sole source for AventX solutions and support, customer satisfaction for our products and support services is our highest priority. With the highest customer retention rate in the industry, we strive to exceed your expectations from the initial consultation to the completed implementation.

Human-Based Support
STR Software is proud to offer human-based support. In the event support is needed, we believe you are entitled to speak with a human instead of voicemail. Over 99% of support calls are answered on the first attempt by our support personnel.

Developer-Backed Support
STR Software creates and supports our own solutions – we do not support re-sellers or allow outsourced support vendors for our software. Your IT staff can be assured that any support ticket opened will be handled by someone who is knowledgeable about your environment and handles AventX on a daily basis.

Customer-based Enhancements
STR Software proactively requests customer feedback to determine where efficiency improvements can be made to increase the value and benefits AventX brings to your organization. With regular new releases throughout the year (included in your support agreement), our development team is committed to maximizing the functional and economic value of your investment.

90 Day Money-Back Guarantee
STR Software is committed to the high quality of our product, support and services. If, for any reason, you are not satisfied with our company or products, we offer a no-hassle, 90 day money- back guarantee. This is just one more way we guarantee your success with our AventX solutions.